FREQUENTLY ASKED QUESTIONS
ORDERS
Can I cancel my order?
Yes, as long as the order has not already been shipped, we will be able to cancel your order, please contact us via phone or email and a member of our team will
happily help you
Can I change my order?
Yes, as long as the order has not already been shipped, we will be able to change your order, please contact us via phone or email and a member of our team will
happily help you
Do you gift wrap items?
We do not offer gift wrapping, but your order will be delivered in a shipping box
Some of the items from my order are missing.
An item may be missing for various reasons, such as being out of stock. In such cases, you will have been contacted to inform you that we were unable to fulfill your order, and you will have received a refund for that item. We strive to send you an email if any items are missing, but please contact us if you are unsure why an item was not delivered
DELIVERY
How much is delivery?
Shipping costs depend on the order size, weight, and the destination we are shipping to. The exact costs will be displayed in the webshop before you finalize your order.
Do you deliver to any country?
We ship to all countries within the EU. If you want to buy our products, but live outside the EU, please contact us for a special agreement.
Can I track my item?
Yes, as soon as the item has been dispatched, we will send you an email with the tracking code and information on how to track your item.
How long will my order take to arrive?
It depends on where the item is being delivered, we aim to pack all orders within 48 hours. Please contact us if you need more information.
How will my order be delivered?
We ship items using the PostNord and DHL delivery service.
RETURN & REFUND
How do I return an item?
Please see our returns section of the website for detailed information about how to return an item. We to offer an effective and fuss free returns service, so please feel free to call or email if you have any queries.
What is your returns policy?
Please see our returns section of the website for the full returns policy.
My order contains a faulty item can I return it?
Yes, please see our returns section of the website for detailed information about
how to return a faulty item.
Who pays for return postage?
We do not offer free return shipping. Therefore, you are responsible for covering the costs of returning the item to us (unless the item is damaged)
When will I receive my refund?
We will process refunds within 48 hours of receiving the returned items as long as the goods have been returned in re-saleable condition with all tags and associated packaging.
PAYMENTS
Is it safe to make a payment online?
Yes, we use industry standard SSL encryption protection to protect your details and security checks are made on all payments to ensure the authenticity of each transaction this service is provided by Nets.
What methods of payment do you accept?
We accept Dankort, Visa, Mastercard, Maestro, Apple Pay, Google Pay, Shop Pay and
MobilePay for payments online.
When will the money leave my account?
Your card will only be charged when the items are shipped from our warehouse.
Do you accept any other method of payment?
No, Unfortunately we can only accept the methods of payment stated above.
ADDITIONAL QUESTIONS OR INQURIES?
Can I contact you by email?
Yes, please email; info@komfid.com
Can I contact you by phone?
Yes, you are welcome to contact us during our opening hours. Please call: +45 91 54 59 22.
Can I contact you through social media?
Yes, you are always welcome to get in touch through our social media channels.
